The YWCA Crisis Service provides free and confidential services to victims of domestic and sexual violence and stalking, regardless of gender, age, health status (including HIV positive), physical, mental, and emotional ability, sexual orientation, sexual identity/expression, socio-economic status race, national origin, immigration status or religious or political affiliation.
Our General Services Include:
24-Hour Crisis Line
- Call 603-668-2299 anytime and give your name and call back number.
- Make sure to unblock your phone.
- An advocate will call you back within ten minutes.
- For safety reasons, we will NOT leave call back messages.
- Collect calls accepted in cases of emergencies from pay phones.
Language Line & TTY
- For bilingual and bicultural clients, all YWCA services are available with access to the language line in over 100 languages.
- For clients in the deaf community, all YWCA services are available with access through TTY.
Emily’s Place: Emergency Shelter for Women and Their Children
- Provides emergency housing for up to six families
- Shelter screenings are completed through the crisis line or by coming into the office
- Confidential location in a house with an alarm and security system
- See the Emily’s Place Page
Crisis Counseling: Walk In or Office Appointments
- Clients can walk-in to the office and receive crisis counseling Monday through Friday from 9:00 a.m. – 5:00 p.m.
- Confidential meeting spaces to explore options and safety planning while coping with domestic or sexual violence or stalking.
- Access emergency court accompaniment for domestic violence petitions (restraining orders) and stalking petitions.
- Access pro bono legal advocacy programs for final domestic violence petitions (restraining orders) hearings and divorce and custody (ONLY related to domestic violence).
- Apply for state and federal Victim’s Compensation Funds which can be used for crime related expenses i.e. medical care, mental health counseling, relocation costs and emergency HIV medications.
- Obtain referrals for counselors specializing in treatment and support of victims recovering from interpersonal violence.
- Create a safety plan to safely escape from an abusive situation.
Court Accompaniment: Protective Orders and Criminal Proceedings
- Advocates will meet clients at court to assist with the application for temporary domestic violence petitions (restraining orders). Ask the clerk at District or Superior Court to page an advocate.
- Upon request, advocates will accompany victims to court for the final hearing for protective orders (restraining orders).
- If clients are witnesses in a criminal domestic or sexual violence case, the YWCA Crisis Service provides a Criminal Justice Advocate to attend court proceedings with the victim.
- At Manchester District Court, there is a specialized unit of prosecutors or advocates called the Domestic Violence Project. This team of law enforcement, advocates, and prosecutors works closely with the YWCA Crisis Service to support victims using the court system.
Hospital & Social Services Accompaniment
- Advocates will respond to Elliott Hospital, Catholic Medical Center, and Parkland Hospital in all cases of domestic and sexual assault.
- Advocates can answer questions, provide safe housing options, and be present during Sexual Assault Evidence Collection Exams.
- Advocates will also respond to local clinics and doctor’s offices for exams upon request.
- Sexual assault evidence collection exams should not cost the victim financially as they can be paid for through NH State Victim’s Assistance Commission.
- Advocates who respond to the hospital can assist victims with accessing emergency funds for HIV medications on the next business day.
- If a victim does not need medical treatment, but wishes to meet an advocate at a local social service agency, the YWCA will send an advocate to that agency.
Child Advocacy Center Accompaniment
- Advocates respond to all child victim interviews at the local Child Advocacy Centers in Hillsborough North and Rockingham South.
- Advocates can answer questions for parents/guardians about the child interview process.
- Advocates provide a safe person for children to wait with while parents/guardians meet with the team to discuss the case.
- Advocates can make referrals for families coping with child sexual abuse.
Law Enforcement & Prosecutor Accompaniment
- Advocates can attend police and prosecutor follow-up interviews with victims upon request.
- If law enforcement responds to the hospital, advocates can assist victims in gathering information about their case from the responding officers.
- Advocates can serve as a liaison with the police department if victims do not want to speak directly to law enforcement at the time of the incident.
- The YWCA Crisis Service has a Criminal Justice Advocate who can assist victims involved in criminal cases from report through sentencing so they do not have to go through this process alone.
Domestic Violence Specialist at DCYF
- The YWCA Crisis Services has an advocate who works out of the local DCYF office to assist DCYF involved families who are coping with domestic or sexual violence.
- The Domestic Violence specialist is available to assist victims with safety planning, obtaining emergency benefits, and with referrals for counseling and other support services.
- To reach this advocate, please call 668-2330 ext. 355.
- There is a Domestic Violence Peer support group that meets every Monday night from 6:00 – 7:30 p.m. at the Manchester Office at 72 Concord Street. This is a drop-in group and pre-registration is NOT required. The group is led by a Crisis Service Advocate and is a peer support group for survivors only.
- There is a Sexual Violence Support Group that meets on Mondays from 6:00 – 7:30 p.m. This is a closed group which runs for 12-weeks and is a psycho-educational peer group for survivors. There is an intake and pre-registration for this group. Group participation is limited to eight women at a time. To register for this group, please call 625-5785 ext. 150.
Community Outreach and Education
The Crisis Service Education and Outreach Coordinator provides information and educational presentations to community agencies, schools, hospitals, law enforcement agencies, courts, businesses, civic organizations and any other interested groups or individuals.
Presentation topics include:
- Domestic and Sexual Violence 101
- Eliminating Racism and Oppression
- Domestic and Sexual Violence in the Workplace
- Teen Dating Violence
- Child Sexual Abuse
- Risk Reduction Strategies
- Violence Prevention
- Healthy Relationships
- How to Help Victims of Domestic and Sexual Violence
- Bystander Intervention
- And many more topics!